Know Your Target
Understand before you engage
Before you can kill someone with kindness, you need to actually see them. Not as an obstacle, a problem, or an annoyance — but as a full human being having a full human experience.
Ask yourself: What's going on with this person? Are they stressed? Tired? Dealing with something I can't see? This isn't about making excuses for bad behavior — it's about gathering intel before you deploy.
Field Tip
Try this: Before your next difficult interaction, take 10 seconds to genuinely wonder what that person's day has been like. It changes everything about how you show up.